Dr. Ben Litalien

Chief Development Officer (CDO)

Ben has invested over two decades in the franchise community, with a broad range of management and franchise-building experience. His specific strengths are in strategic planning, organizational development, concept management, and franchise system growth. He has developed and implemented strategic plans for a diverse group of companies including a major oil company, quick-serve concepts including a sandwich and catering franchise, and a national franchiser of food court cafes. Under his direction and management, he forged significant expansion in the United States and abroad, as well as increasing brand awareness and improving profitability. Ben earned his Doctor of Management degree at University of Maryland, Global Campus where he also teaches business courses focused on entrepreneurship, franchising, and strategy. Additionally, Ben teaches a Franchise Certificate Program at Georgetown University and the University of Denver.

Panayioti Kounoupis

Director of Franchise Support

As Director of Franchise Support at Billy’s Downtown Diner Franchising, Panayioti plays a central role in driving the brand’s growth and operational excellence. A graduate of Penn State University’s Smeal College of Business, he brings a solid foundation in business development, finance, and strategic operations to the organization. Panayioti has been instrumental in building the systems and documentation that ensure consistency, efficiency, and scalability across all franchise locations. His work focuses on creating robust operational strategies, enhancing training programs, and providing ongoing support to franchisees—laying the groundwork for long-term success and sustainable expansion. With a passion for structure and a commitment to excellence, Panayioti continues to strengthen the franchise model and support the future of Billy’s Downtown Diner as it grows into new markets.

Yanna Kounoupis

Co-Founder

Born and raised in Athens, Greece, Yanna Kounoupis moved to the United States in 1982 to study Political Science and French at Moravian College. With a natural love for people and a passion for food and hospitality, Yanna’s vision has been central to the growth and spirit of Billy’s Downtown Diner. In 1999, Yanna and her husband Billy opened their first location, and it was Yanna who named the restaurant—creating a brand that would become a local favorite. Since then, she has remained a driving force behind its creative direction, branding, and guest experience. Yanna loves being part of the creative process and takes pride in seeing both the journey and the final product come to life. She’s deeply committed to the community and values the strong connections built with guests and team members alike. Outside the diner, Yanna enjoys traveling and spending time with their three children but she always finds her way back to the heart of what she helped build.

John Jaindl Senior Advisor & Equity Partner

John Jaindl is a dynamic entrepreneur with a deep-seated passion for farming and a keen eye for business opportunities. Raised amidst the fertile fields of Jaindl Farms, he developed a profound appreciation for agriculture and the importance of sustainable farming practices from an early age. Driven by his entrepreneurial spirit, John sought to leverage his farming expertise to explore new avenues in the business world. With a knack for spotting potential and a hunger for innovation, he embarked on a journey that would lead him to unexpected partnerships and exciting ventures. It was through a mutual friend and family member that John crossed paths with Billy Kounoupis, a visionary in the restaurant industry. Drawn to Billy’s creative use of fresh ingredients, commitment to exceptional customer experiences, and innovative business model, John quickly formed a strong bond with him. As their friendship blossomed, so did their business partnership. Recognizing John’s invaluable business experience and instincts, Billy invited him to become a partner in Billy’s Downtown Diner. With John’s strategic vision and Billy’s culinary prowess, they set out to elevate the diner into a franchise that would revolutionize the dining experience. Together, John Jaindl Sr. and Billy Kounoupis embarked on a journey fueled by passion, friendship, and a shared commitment to excellence. Their partnership serves as a testament to the transformative power of collaboration and the endless possibilities that arise when two visionaries join forces.

Jeff Waite

“Chef Jeff” Executive Chef

You are never a bother, brother.” That’s the kind of warmth, loyalty, and camaraderie Chef Jeff brings to Billy’s Downtown Diner every single day. Chef Jeff began his culinary journey at Billy’s in 2019, bringing with him a deep passion for food. From his very first day in the kitchen, he has embraced his role with enthusiasm and purpose—cooking with heart, helping craft inventive dishes, leading his team with confidence, and mentoring others with patience and inspiration. His dedication to excellence and innovation has helped elevate the Billy's experience, making him a beloved figure among both staff and guests. A proud U.S. Army veteran, Jeff served from 1986 to 1992, including time in the elite 5th Special Forces Group.